Workflow automation
Workflow automation is the linking of steps that someone does by hand today across several systems into a single process that starts on its own - for example when an email, an order, or a new row in a spreadsheet arrives.
A typical example: an order arrives in the online store, someone copies it into the accounting system, sends the customer a confirmation, enters it into a spreadsheet for the warehouse, and at the end of the month adds it all up into a report. Each step is simple, but together they take hours a week and a typo can happen in any of them. Workflow automation links these steps: an event in one system triggers actions in the others, with no retyping.
The building blocks are a trigger (what starts the process), steps (what should happen), and conditions (when something should happen differently). Systems are connected through APIs, and where there is none, through product feeds, exports, or email - existing systems usually do not have to be changed for this. For orchestration we use tools such as n8n, where every step is visible and you can trace what happened and when.
With language models, workflows have expanded to include steps that used to require a person: reading free text, sorting it, writing a reply. We combine these with human approval wherever a mistake costs something.
Before anything is built, we calculate how many hours the process costs today. The calculator on the Automation page gives a first estimate in a minute.
Related service
System integration and reports →