Shadow mode

It is the cheapest way to find out whether the automation works on your data rather than on sample examples. The system receives the same emails, orders, or documents as the team, sorts them, and proposes replies. The outputs are only stored alongside the real work. The customer notices nothing and nothing breaks in operation.

After a few weeks there is a comparison on the table: in how many cases the automation would have done the same as the person, where it was wrong, and how. Typically it turns out that it handles some categories reliably right away, others need better source materials (price list, terms and conditions, reply templates), and some should not be automated at all. The decision then rests on numbers from your own operation, not on the impression from a presentation.

Shadow mode also uncovers things nobody mentioned in the brief: exceptions the team handles intuitively, nonstandard attachment formats, customers who write to the wrong inbox. It is much better to run into them while the automation is not sending anything yet.

With us, shadow mode is the second step of every deployment - after the process analysis and before the automation starts sending anything with human approval.